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Shipping & Returns

3-12 Days Fast Free Shipping & 30 Days FREE Return & Refund

Shipping

How long does delivery normally take?

1.Processing Time:1-2 days

2.Delivery Time:2-10 days

3.Shipping Time=Processing Time+Delivery Time=About 3-12 days

The earliest shipment time will be the next working day after a user placed their order.

As for processing time, we may need 1-2  days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 3-12 days

Shipping Company


Complete Delivery Address

  • When ordering, please provide the full delivery address including door number, zip codes and so on. Please provide a contact telephone number in case there are questions regarding a delivery location..

Order Tracking

  • We will arrange the shipment for your item within 2 business days after payment confirmation. Once your item is sent, an email with tracking number will be sending to you as well.

Returns

We offers a 30-day quality guarantee for damaged/faulty item(s). which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Reserved Rights Regarding Returns
STCROIXMUSIC reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
  • An irregular or excessive returns history indicative of “wardrobing”;
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.
Cancellations or changes
Orders are automatically processed within 6 hours from time of order confirmation. Please contact us ASAP and within the following time period for cancellations and changes.
  • To cancel your order, please do so within 6 hours from time of order confirmation. Late requests may incur fees.
  • To make changes to your order (change color or size), please do so within 24 hours from time of order confirmation.
  • Order modification requests after 24 hours from time of order confirmation may not be accommodated.

If you have any questions, you can contact our customer service team.

Email: service@stcroixmusic.com

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