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Returns & Refunds Policy

WE have a 30 DAYS FREE Returns & Refunds Policy.

Returns

We offers a 30-day quality guarantee for damaged/faulty item(s). which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. 

Reserved Rights Regarding Returns
STCROIXMUSIC reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
  • An irregular or excessive returns history indicative of “wardrobing”;
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

Refunds

Cancellations or changes
Orders are automatically processed within 6 hours from time of order confirmation. Please contact us ASAP and within the following time period for cancellations and changes.
  • To cancel your order, please do so within 6 hours from time of order confirmation. Late requests may incur fees.
  • To make changes to your order (change color or size), please do so within 24 hours from time of order confirmation.
  • Order modification requests after 24 hours from time of order confirmation may not be accommodated.

If you have any questions, you can contact our customer service team.

Email: service@stcroixmusic.com

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