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Guarantee & Warranty

30 Days Money-Back Guarantee & 12 Months Warranty 

Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.

We have a 30-Day Money-Back Guarantee policy, which means you have 30 days after receiving your item to request a return.

All purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization number issued from STCROIXMUSIC. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of STCROIXMUSIC. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below:Damaged after use, etc.) may be at the customer’s shipping expense.

12 Months Warranty 

12 months warranty protection plan is designed to give you peace of mind. Keep your lifestyle more gorgeous with outstanding accessories.

1.All returns must first be approved by our customer service team, you need request an RMA online. Returned items without RMA will not be accepted.

2. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

3.Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests, items must be returned in its original state (unaltered, unworn, undamaged and with tags attached in original packagin. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account within 5-7 business days.

If you have any questions, you can contact our customer service team.

Email: service@stcroixmusic.com

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